Refund policy

Refund & Returns Policy

Because of the nature of our handcrafted products, including consumable and personal-care items, all sales are final and we do not accept returns or exchanges.

However, if there is a problem with your order, please contact us. We want to make it right.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item arrives damaged or defective, you receive the wrong item, or something is missing from your order, contact us at info@cannabiscraftproducts.com within 7 days of delivery.

Please include your order number or proof of purchase and, when applicable, photos of the product and packaging so we can evaluate the issue.

Depending on the circumstances, we may offer a replacement, store credit, or refund.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed in transit, please contact us at info@cannabiscraftproducts.com so we can help investigate the shipment.

We may ask you to allow additional time for the carrier to complete delivery before a replacement or refund is issued.

If tracking shows your package as delivered but you cannot locate it, please contact the carrier and reach out to us so we can help determine the next steps.

Warm-Weather Shipping

Some of our handcrafted products are sensitive to high temperatures and may soften or melt during transit, particularly during warmer months. Melting or softening does not necessarily mean that the product is damaged or unusable.

Please track your shipment when possible and bring your package indoors promptly after delivery.

If you believe your product was damaged during shipping, contact us within 7 days of delivery and include photos of the product and packaging so we can evaluate the issue.

Cancellations

If you need to cancel an order, please contact us as soon as possible at info@cannabiscraftproducts.com. We cannot guarantee cancellation once an order has been processed or shipped.

Refunds

When a refund is approved, it will be issued to the original payment method when possible. Please allow time for your bank, credit card company, or payment provider to process and post the refund.

Questions or Order Problems

Questions about your order or this policy can be sent to info@cannabiscraftproducts.com.

We're a small business and want every customer to have a positive experience with Cannabis Craft Products. If something isn't right with your order, please reach out and give us the opportunity to help.